Singapore. (3 August 2010. 1645 hrs).
(http://sg.yfittopostblog.com/2010/08/02/singtel-please-fix-teething-issues-quickly/.)
It's Day 2 and Singtel has not responded to any of the negative comments on its MIO service.
As predicted, the original report has elicited additional comments of MIO's poor service and quality. Similar to the Case Study on Yoshinoya, the longer Singtel waits to respond, the more negative experiences will be reported. And the more negative experiences reported, the harder it will be for Singtel to do service recovery.
Suffice to say, without an "official" explanation by Singtel as to the reason for the poor quality, the stakeholder of potential customers will be left to speculate and fill in the information void. As mentioned in my research paper, this is dangerous, as it will spiral out of control affecting take-up rate for the service.
Only time will tell if this incident will impact Singtel MIO's bottomline. http://sg.yfittopostblog.com/2010/08/02/singtel-please-fix-teething-issues-quickly/.)
(http://sg.yfittopostblog.com/2010/08/02/singtel-please-fix-teething-issues-quickly/.)
It's Day 2 and Singtel has not responded to any of the negative comments on its MIO service.
As predicted, the original report has elicited additional comments of MIO's poor service and quality. Similar to the Case Study on Yoshinoya, the longer Singtel waits to respond, the more negative experiences will be reported. And the more negative experiences reported, the harder it will be for Singtel to do service recovery.
Suffice to say, without an "official" explanation by Singtel as to the reason for the poor quality, the stakeholder of potential customers will be left to speculate and fill in the information void. As mentioned in my research paper, this is dangerous, as it will spiral out of control affecting take-up rate for the service.
Only time will tell if this incident will impact Singtel MIO's bottomline. http://sg.yfittopostblog.com/2010/08/02/singtel-please-fix-teething-issues-quickly/.)
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