Singapore. (19 July 2010. 1100 hrs). The print edition of The Straits Times reported the incident today. While the report was factual and carried both sides of the story, the report still left doubts in the mind of readers on the possible abuse of authority. Yahoo News followed up on their earlier report stating over 1,500 comments were received with the majority expressing outrage over the arrest.
One of my key takeaways is that the police statement addressed only the arrest and that the concerns of other stakeholders were not addressed. As part of the Crisis Communication plan, the PR Dept of MHA should have done a stakeholder analysis to identify key stakeholders and their issues and concerns. The Press Statement should then be tailored to address these concerns.
My assessment is that netizens are concerned about the possible abuse of authority and the MHA's Press Statement should have taken the opportunity to reassure stakeholders that the police had in place the necessary measures to prevent abuse.
One of my key takeaways is that the police statement addressed only the arrest and that the concerns of other stakeholders were not addressed. As part of the Crisis Communication plan, the PR Dept of MHA should have done a stakeholder analysis to identify key stakeholders and their issues and concerns. The Press Statement should then be tailored to address these concerns.
My assessment is that netizens are concerned about the possible abuse of authority and the MHA's Press Statement should have taken the opportunity to reassure stakeholders that the police had in place the necessary measures to prevent abuse.
RSS Feed